Service Booking

Our online servicing booking facility is available 24 hours a day via www.conceptserviceplan.co.uk. Simply go online and select 'Book a Service' and complete the on-line booking form. You will need your vehicle registration number and current mileage to hand when making your booking. You will receive confirmation from our Driver Services team that your booking has been confirmed at the dealer of your choice or an alternative date should be given if they are unable to facilitate your request on your required date.

If upon booking, a mobile telephone number is given, you will receive a text advising you that your booking has been confirmed. A reminder will be sent 24 hours prior to your booking day. If upon booking online, you have given us an email address, you will receive an email advising that your booking has been confirmed.

By Phone

You may book your vehicle in for servicing by calling our Driver Helpline on 0800 043 2070 (operated Monday to Friday between 9am and 5.30pm). You will need your vehicle registration number and current mileage to hand when making your booking.

Service/Repair Authorisation - Important Notice

Concept Serviceplan are unable to facilitate 'walk-in' or 'self-booked' appointments, all bookings must be made via www.conceptserviceplan.co.uk or by calling our Driver Helpline on 0800 043 2070 (excludes certain emergencies).

Courtesy Vehicles / Collection & Delivery

As part of Concept Serviceplan driver services facilitation, and subject to availability by our repairing agent, we can arrange a courtesy vehicle or a collection/delivery service when your vehicle is in for service/repair. You can make this request when booking on-line or by calling 0800 043 2070.

Please note that average service lead-times for these services may extend to 14-21 days. It is essential, where a courtesy vehicle is requested, that you present your driving licence (card and counterpart for a new style) when collecting your vehicle. Some dealerships may also require a swipe of a credit/debit card to cover any unexpected loss/damage. Clients are required in the majority of cases to self insure courtesy vehicles, however certain repairers do offer insurance for a small charge, this would be the responsibility of the driver and not Concept Serviceplan.

Document downloads:

Concept Serviceplan - Brochure (1.3MB)

Concept Serviceplan - Driver Handbook (690KB)